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TERMS OF SERVICES

Nehlam 4 Web Services(N 4 W S) agrees to provide Web Services to You (the Customer) under the terms and conditions set forth in this agreement .. Using of Nehlam 4 Web Services(N 4 W S) services and products constitutes your acceptance of the terms of this agreement. We reserve the right to modify or change this agreement, in whole or in part, without prior notice to you .. The Customer acknowledges that such a change shall not constitute grounds for early contract termination or non-payment.

All accounts, Whether they are shared hosting, reseller hosting and dedicated servers or any prepaid services provided by Nehlam 4 Web Services(N 4 W S) are subject to this agreement and the related Terms and Conditions.

In order to provide for a safer, more reliable service, we are forced to restrict certain content and activity from use on our servers.

Acceptable Use Policy

This Acceptable Use Policy provides an outline of content or activity that is prohibited on our servers and by our Company. Any account found to be in violation of our Acceptable Use Policy is subject to action in accordance to Abuse Procedures. The following would constitute a violation of this agreement:

Pedophilia - Phishing - Shell Accounts - Spam Email - Spamvertized Sites - Support Abuse - Terrorist Sites - Torrents & Torrent Trackers - Virus / Worm / Trojan - Warez and Serialz.

Using of our services to host or distribute any of the previous uses is strictly forbidden and any account found in violation of this provision will be immediately terminated from our servers.

Payment Policy

All fees for services provided by the Company are due in advance on the first day of each billing cycle .. An invoice for due services will be generated on your account and dispatched to your primary account e-mail seven (7) days prior to your actual due date. Within those seven (7) days, the Customer must login to our Billing Center at http://clients.n4ws.com and make payment on any due invoices.

All invoices must be paid in full no later than (GMT +2) on the specified invoice due date .. Failure to make full payment of an invoice at or before 2:00 PM on the specified due date will result in all provided services being suspended and/or disconnected .. This means that, at our discretion, all services provided to the Customer may be disconnected, not only the service that is delinquent .. A late fee of up to seventy-five dollars ($75.00 USD) will be applied to all past due accounts. If payment is not received by 2:00 PM (GMT +2) on the day following an invoice being due, the account will be subject to immediate cancellation. Shared hosting and reseller hosting accounts will be terminated from our shared servers .. Virtual Private Servers and Dedicated Servers will be cancelled and reimaged.

Nehlam 4 Web Services is not responsible for any data lost due to cancellation for non-payment.

2CheckOut.com Inc.(Ohio, USA) is an authorized retailer for goods and services provided by Nehlam 4 Web Services(N 4 W S).

Refunds Policy

All payments to Nehlam 4 Web Services offers 30 day money back guarantee .. In these 30 days period the customer has the right to cancel or demand a full refund if they are not satisfy with the service .. However, after exceeding this 30 day period the customer will not be entitled to a full refund and they will be billed until a cancellation is incited. However, customers are entitled to a pro rate refund for any unused days in a given month. This refund policy applies to only Nehlam 4 Web Services(N 4 W S) Web hosting Services.

All communications with the Billing Department must be made via our secure helpdesk at https://support.n4ws.com.

Cancellation Policy

You may cancel your Services with Nehlam 4 Web Services at anytime by providing not less than ten (10) days prior written notice of your intent to cancel service. All cancellation requests must be submitted directly to the Billing Department via our secure helpdesk at https://support.n4ws.com.

All cancellation requests must include the Customer's full name, billing address, telephone number, service's the Customer wishes to cancel, effective date of cancellation, reason for leaving, and current account password for verification. Cancellations may be verified by a telephone call. The Customer may opt to leave the Services online until the end of the monthly cycle, however, the cancellation request must be entered on our system at least ten (10) days prior to the next renewal date to avoid an invoice being generated for the Service. Once an invoice has been generated on the Customer's account for the Service, cancellation will no longer be an option, and the Customer will be responsible for making full payment on the invoice.

Service Level Agreement

Nehlam 4 Web Services guarantees to have your server online at least 99% of the time. This excludes schedules maintenance, reboots, self-inflicted downtime, acts of God, backbone issues, DDoS attacks, hardware failure, or anything else out of Nehlam's 4 Web Services control. In the unlikely event that we fail to meet our uptime guarantees in any given month, we will credit you account with 10 GB of bandwidth .. As per this agreement, no refunds will be issued.

Support Policy

Nehlam 4 Web Services provides priority technical support to the Customer 24 hours per day, 7 days per week, with the exception of a few holidays and brief company meetings. Our support services are limited to our area of expertise, which is restricted to the physical functioning of your account. We do not provide support for any third-party scripts or programs and, as such, you should refer to the program's help documentation for assistance. Nehlam 4 Web Services provides support exclusively to our direct customers. All resellers are responsible for providing support to their own customers. All support issues are to be directed to our secure helpdesk at https://support.n4ws.com/ and include your full name, e-mail address, server IP, Operating System, and root password .. Instant messenger and telephone contacts are not valid methods of support .. While we endeavor to answer all support tickets within two (2) hours, certain circumstances may warrant a delayed response.

Limitation of Liability

Nehlam 4 Web Services is not responsible for any damages the Customer may suffer .. We do not make any implied or written warranties for any of our products or services .. Nehlam 4 Web Services denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any service interruptions caused by Nehlam 4 Web Services .. In no event shall Nehlam 4 Web Services be liable for any direct, indirect, incidental, special, or consequential damages, or damages for any loss of profits, revenue, data or use, incurred by you or any third party, whether in action in contract or tort, arising from your access to or use of your account.

Nehlam 4 Web Services wishes to emphasize that by your acceptance of this agreement, you agree to indemnify and hold harmless Nehlam 4 Web Services for any violation of this agreement that results in loss to Nehlam 4 Web Services or the bringing of any claim against us by any third-party, including all court and attorney fees.

Modifications to this Agreement

Nehlam 4 Web Services reserves the exclusive right to modify or change this agreement, in whole or in part, without prior notice to you. It will be the responsibility of the Customer to view the latest available version of this agreement via our website at https://en.n4ws.com/tos. The Customer acknowledges that such a change to this agreement is not grounds for early contract termination or non-payment.